Terms of Use

Altadena Cookie Co. · Effective date: August 31, 2026

1. Acceptance of these terms

Welcome to the Altadena Cookie Co. website. These Terms of Use apply to your use of this website and the services offered on it. By visiting the site, placing an order, registering for a class or event, or signing up for our newsletter, you agree to these terms. If you do not agree, please do not use the site.

In these terms, “we,” “us,” and “our” mean Altadena Cookie Co., and “you” means the person using the site.

2. About this site and our services

This site lets you learn about Altadena Cookie Co., view our menu, request custom orders, register for classes and events, sign up for our newsletter, and place orders for pickup. We try to keep information on the site accurate and current, but we do not promise that everything is always complete or error free, and we may update the site at any time.

3. Intellectual property

The content on this site, including the Altadena Cookie Co. name, logos, text, photos, illustrations, and designs, belongs to Altadena Cookie Co. or is used with permission. You may view and share the content for personal, non-commercial use. Please do not copy, reproduce, or use our name, logos, or content for your own commercial purposes without our written permission.

4. Acceptable use

When you use this site, you agree not to:

• Use it for any unlawful purpose or in a way that could harm the site or other users.
• Try to gain unauthorized access to the site, its systems, or its data.
• Interfere with the normal operation of the site, including by introducing malicious code.
• Submit false information, or impersonate another person, when placing an order or registering.

5. Orders, pricing, and availability

Prices, product descriptions, flavors, and availability may change and may occasionally contain errors. We reserve the right to correct errors and to update prices and availability at any time. Custom orders are subject to confirmation and lead time, which we will communicate to you. If we cannot fulfill an order after it is placed, we will contact you and arrange a refund or an alternative.

Payments are processed by our third-party payment processor, Square. We do not receive or store your full payment card number. Your use of Square is also subject to Square’s own terms and privacy policy.

Details about pickup, shipping (when available), cancellations, and returns are described on our separate Shipping and Returns page, which is part of these terms by reference.

6. Classes, events, and registrations

When you register and pay for a class, party, or event through the site, you are reserving a spot for the date and time listed. Space may be limited. Cancellation, rescheduling, and refund details for classes and events are provided at the time of registration or on the relevant page. Some classes have age guidelines, which are noted on each listing. Registrations for participants under 18 should be completed by a parent or guardian.

7. Third-party links and services

Our site may link to or use third-party services, such as our payment processor, mapping tools, social media, and our website host. We do not control those services and are not responsible for their content, availability, or practices. Using them is at your own discretion and subject to their own terms.

8. Disclaimer of warranties

We provide this site and its services on an “as is” and “as available” basis. We do our best to keep the site working well and our information accurate, but we do not make promises that the site will always be available, uninterrupted, or free of errors. To the fullest extent allowed by law, we disclaim warranties that are not expressly stated here.

If you have a food allergy or dietary restriction, please contact us before ordering. Our products are made in a kitchen that handles common allergens, including wheat, eggs, dairy, nuts, and soy, and we cannot guarantee that any product is free of any specific allergen.

9. Limitation of liability

To the fullest extent allowed by law, Altadena Cookie Co. and its owners and staff will not be liable for any indirect, incidental, or consequential damages arising from your use of the site. Where liability cannot be excluded, it is limited to the amount you paid, if any, for the order or service in question. Some limitations may not apply to you depending on your state’s laws.

10. Indemnification

You agree to be responsible for, and to hold Altadena Cookie Co. harmless from, any claims or costs that arise from your misuse of the site or your violation of these terms, to the extent allowed by law.

11. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute relating to these terms or the site will be handled in the state or federal courts located in Los Angeles County, California.

12. Changes to these terms

We may update these terms from time to time. When we do, we will post the updated version here and change the effective date at the top. Material changes will be posted on this page. Your continued use of the site after changes are posted means you accept the updated terms.

13. Contact us